Refund Policy

Refund requests are reviewed manually. 1. Subscription, device, and service charges are eligible for refund review when billed in error, duplicated, or not delivered as described. 2. Verification holds, temporary authorizations, and processor test charges are not treated as completed sales and usually fall off automatically. 3. Approved refunds are returned to the original payment method whenever possible. 4. Setup fees, one-time services, and custom work may be non-refundable once fulfillment has started unless otherwise stated in writing. 5. Chargeback disputes do not replace the direct refund review process and may delay or prevent a refund while the dispute is pending. 6. Contact support promptly with the invoice number and reason for the refund request.