Refund Policy

EasyPointPOS is committed to fair, transparent billing. Please read this policy carefully before contacting support. OVERVIEW All refund requests are reviewed on a case-by-case basis. Submitting a request does not guarantee approval, but we will always respond promptly and work toward a fair resolution. 1. SUBSCRIPTION FEES Monthly subscription charges are eligible for a full refund if requested within 7 days of the billing date and the account has not been actively used during that period. Annual subscription charges are eligible for a prorated refund of unused months when a cancellation is submitted in writing within 30 days of the billing date. Refunds are not issued for partial months or for periods during which the service was actively used. 2. SETUP & ONBOARDING FEES One-time setup, onboarding, and configuration fees are non-refundable once the onboarding session has been scheduled or any work has begun. If EasyPointPOS cancels or fails to deliver a scheduled onboarding session, a full refund of the setup fee will be issued automatically. 3. PAYMENT PROCESSING FEES Transaction processing fees charged by our payment processor are non-refundable in all cases. These fees are assessed by a third-party processor at the time of the transaction and cannot be recovered by EasyPointPOS. 4. HARDWARE & DEVICE CHARGES Hardware purchases may be returned within 14 days of delivery in original, unused condition with all original packaging. A restocking fee of up to 15% may apply. Return shipping costs are the responsibility of the customer unless the item is defective or was shipped in error. Defective hardware will be replaced or refunded in full, including shipping, upon verification. 5. DUPLICATE & ERROR CHARGES If you were charged more than once for the same service, or if a charge was applied in error, we will issue a full refund of the duplicate or erroneous amount upon verification. Please report duplicate charges within 60 days of the charge date. 6. VERIFICATION HOLDS & AUTHORIZATIONS Temporary authorization holds and verification charges are not completed sales. They are released automatically by your bank or card issuer, typically within 3–7 business days. EasyPointPOS does not control the release timeline and cannot expedite it. Please contact your bank directly for hold release inquiries. 7. CUSTOM DEVELOPMENT & PROFESSIONAL SERVICES Fees for custom development, integrations, or professional services are non-refundable once work has commenced. A detailed scope of work will be provided and must be approved in writing before any custom work begins. 8. REFUND TIMELINE Approved refunds are processed within 5–10 business days. The refund is returned to the original payment method used at the time of purchase. Depending on your bank or card issuer, it may take an additional 3–7 business days for the credit to appear on your statement. 9. HOW TO REQUEST A REFUND To submit a refund request, open a support ticket through your EasyPointPOS account portal or contact us at the billing support email below. Please include: your account name, the invoice number or charge date, the amount in question, and a brief description of the reason for your request. Requests submitted without this information may be delayed. 10. CHARGEBACKS & DISPUTES Filing a chargeback or payment dispute with your bank does not replace or accelerate the refund review process. An open chargeback may place your account on hold and can delay or prevent an otherwise eligible refund while the dispute is pending. We encourage you to contact our support team first — most billing issues can be resolved faster through direct communication than through a formal dispute. 11. ABUSE & FRAUD EasyPointPOS reserves the right to deny refund requests in cases of suspected fraud, misuse, or repeated patterns of refund abuse. Accounts found to be misusing the refund policy may be subject to suspension or termination. 12. POLICY UPDATES This policy may be updated periodically. The effective date of the most recent revision is displayed on this page. Continued use of the service after a policy update constitutes acceptance of the revised terms. If you have questions about a specific charge or this policy, please reach out to our billing support team. We are here to help.